Frequently Asked Questions
Simple answers to your important questions!
Which are your products manufactured?
We are proud to have our products manufactured right here in the United States.
Which payment options can I use?
We accept all major credit cards and PayPal.
What is the delivery time for products?
Orders vary based on current stock ordered and the shipping option selected.
We do our best to get your orders to you as quickly as possible. We'll provide email alerts to keep you updated on the status of your order, and you can always check your order status page.
What are your shipping options and rates?
We are happy to offer several different shipping options depending on the destination of your order and currently we are offering free economy shipping in the US ONLY. See our shipping options for prices based on your location.
What is your return policy?
We are 100% committed to your satisfaction, and if for some reason your item was received damaged, we will repair it at no additional cost.
Please email support@DBLTDesigns.com if you need to return an item within 30 business days of receiving your product, we will be happy to help you.
Please do not return any items without an RA number and allow 2 to 4 weeks for the processing of your return.
- We cannot refund or exchange on custom designed jewelry.
- Shipping fees are non-refundable.
- We are not responsible for lost or stolen articles.
What is the quality of your products?
Our jewelry is handcrafted and made of 18 karat gold and .925 sterling silver and other precious metals. We use diamonds, pearls, precious and semi precious stones and Swarovski crystals in some items. Our jewelry comes with a three year warranty.
Can I get the same product made in a gold or platinum?
Yes. We can custom make all of our designs in the metal of your choice whether sterling silver, gold, or platinum. Please email us at sales@DBLTDesigns.com for special orders and to receive a quote.
What about customs duties and other taxes?
International shipments can be subject to customs duties, which are taxes imposed on goods when transported across international borders. These amounts are generally collected by the taxing authority before the package is released to the buyer, and are the buyer's responsibility.